I have not used my blog to vent frustrations to date but i have decided to make an exception in this case. I called into a particular bank on Bethnal green high street [London] the other day to close a couple of accounts I held with the bank. Anyone who is familiar with this particular branch will know how run down, dirty and inhospitable it is.
All of which makes for a depressive engagement with bureaucracy, I entered the bank and qued for just over an hour and a half. Approximately forty five minutes in one que and then a further 45 minutes in another. Of the staff I dealt with only one was conscientious. I am sure that their job is stressful at very busy times but the whole experience was so frustrating, almost as if they were making it as difficult as possible to leave the bank. A procedure which cannot be completed online or over the phone, only in branch. I thought about writing a letter of complaint to the bank but have decided that I want my share my dissatisfaction publicly.
